Staff and volunteers are a valued asset to any organization. They should have clear induction information and a training programme plus volunteering policy and awareness of other related policies.
Clients and users are also involved in the management and running of the organisation and they should be fully supported with process, procedures, training and recognition where applicable.
Our Guide 5 Staff and Volunteers gives details of the required items - Induction pack, Job Roles, First Aid and Confidentiality.
All organisations should be actively involved within their community and have a clear operating guide for members plus a planned schedule of events and activities. If Advice, Information and Guidance is provided then knowledge must be maintained and demonstrated. Networking with other relevant organisations must be established and maintained.5.1 - Writing Volunteer Role Descriptions
For further information visit managing and retaining volunteers